Shipping Policy
Last Updated: 19/09/2025
At TrezCart, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand our process.
1. Order Processing
-
All orders are processed within 1–3 business days after payment confirmation.
-
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
-
Since we work with multiple global suppliers, delivery may take 10–20 business days depending on your location.
-
In rare cases, delivery may take longer due to customs clearance, high demand, or unforeseen logistics delays.
3. Shipping Charges
-
We offer Free Standard Shipping on all orders unless otherwise stated.
-
Express shipping (if available) may include additional charges, which will be displayed at checkout.
4. Tracking Orders
-
Once your order has been shipped, you will receive an email/SMS with the tracking number.
-
Tracking updates may take 3–5 days to appear, as products are shipped directly from our partner warehouses.
5. Incorrect Address
-
Please ensure your shipping address is correct at the time of placing the order.
-
We are not responsible for orders delivered to the wrong address due to incorrect details provided by the customer.
6. Customs, Duties & Taxes
-
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
-
These charges are the responsibility of the customer.
7. Delayed or Lost Packages
-
If your package is significantly delayed or lost in transit, please contact us.
-
We will assist you in tracking the package or arrange a replacement/refund as per our policy.
8. Contact Us
For any shipping-related queries, please contact:
TrezCart
📍 Kalliyan Thodi (H), Kappil (PO), Wandoor – 679328, Kappil, Kerala
📞 +91 7306678389
📧 trezcart.in@gmail.com